Functional value is easy to compare.
Customers can evaluate:
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Price
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Features
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Specifications
This leads to commoditization.
The Margin Problem
When businesses compete on function, they compete on price.
Margins shrink.
Differentiation disappears.
The Shift to Experiential Value
Experience cannot be easily compared.
It is:
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Subjective
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Emotional
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Memorable
The Role of Scent
Scent enhances experience without changing function.
It increases perceived value while maintaining operational efficiency.
Drive Perfumes enables this shift by providing a scalable way to enhance experience.
The Strategic Advantage
Businesses that move beyond function can:
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Charge more
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Retain better
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Differentiate clearly